Prodev values the relationship of the customer. We commit to maintain the highest standards of service to all of the users and stakeholders. Our industry experience enables us to respond quickly and effectively to our customer’s requirements and deliver turn key solutions. When issues occur, the primary method of contact is by email and phone. In many cases support can be provided through remote access to a customer PC or server. For critical issues a response time of 4 hours or less is provided. Onsite visits can be scheduled during regular business hours (8am-5pm Mon-Fri) or after hours as required.